Thoughts.

21 October 2023

Transforming transactional emails: 10 ways to enhance customer engagement and elevate your brand 📧🔥 📈 🚀

1 October 2023

Guardians of the web galaxy: how best to monitor your web applications

15 September 2023

Is it time to productise your service?

23 August 2023

It's not the idea, it's the implementation! 10 examples where a non-first mover achieved market dominance simply by doing things better

14 August 2023

Our customers want to WhatsApp us! As comms channels for customer service explode some things to think about

29 July 2023

Beyond the buzzword: unpacking the true meaning of customer centricity

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