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21 October 2023
Transforming transactional emails: 10 ways to enhance customer engagement and elevate your brand 📧🔥 📈 🚀
Thoughts
1 October 2023
Guardians of the web galaxy: how best to monitor your web applications
Thoughts
15 September 2023
Is it time to productise your service?
Thoughts
23 August 2023
It's not the idea, it's the implementation! 10 examples where a non-first mover achieved market dominance simply by doing things better
Thoughts
14 August 2023
Our customers want to WhatsApp us! As comms channels for customer service explode some things to think about
Thoughts
29 July 2023
Beyond the buzzword: unpacking the true meaning of customer centricity
Thoughts
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